REFUND POLICY
Last updated date: November 2, 2023

1. DEFINITIONS

For the purpose of this Policy:

“Company” refers to Shadowbox Fitness LLP.
“Member” refers to any individual purchasing or using services.
“Services” include group classes, personal training (PT), memberships, packages, and any related offerings.
2. ABSOLUTE NO REFUND & NO TRANSFER

2.1 All purchases made with the Company are final, irrevocable, and non-refundable.

2.2 Under no circumstances shall any refund be issued, including but not limited to:

Medical conditions, injuries, or health issues
Relocation, travel, or change of residence
Personal reasons, schedule conflicts, or lack of usage
Dissatisfaction with services (subjective or otherwise)

2.3 All memberships, packages, and sessions are strictly non-transferable, non-assignable, and non-shareable.

2.4 The Member expressly agrees that once payment is made, no chargeback, dispute, or reversal shall be initiated with any payment gateway, bank, or financial institution. Any such attempt shall constitute a material breach of contract.

3. NO FREEZE, PAUSE, OR EXTENSION

3.1 All memberships and packages are valid strictly for the duration specified at the time of purchase.

3.2 No freeze, pause, suspension, or extension shall be granted under any circumstances, including medical or personal grounds.

3.3 Any unused sessions shall automatically lapse upon expiry, with no compensation, carry-forward, or credit.

4. BOOKING, CANCELLATION & NO-SHOW POLICY

4.1 Members must cancel or reschedule a class or PT session at least 2 (two) hours prior to the scheduled time.

4.2 Any cancellation made within 2 hours of the scheduled time, or failure to attend (no-show), shall result in:

Automatic forfeiture of the session, and
Deduction from the Member’s package without exception

4.3 The Company reserves the right to impose booking restrictions for repeated no-shows or misuse of the booking system.

5. LATE ENTRY POLICY

5.1 Members must arrive on time for all scheduled sessions.

5.2 Entry may be denied to any Member arriving after the scheduled start time, at the sole discretion of the Company.

5.3 In such cases, the session shall be treated as a no-show, and the session shall be fully deducted with no refund, reschedule, or exception.

6. COMPANY RIGHTS & SERVICE MODIFICATION

6.1 The Company reserves the absolute right to:

Modify class schedules, trainers, or formats
Substitute trainers without prior notice
Cancel or reschedule sessions due to operational requirements

6.2 Such changes shall not entitle the Member to any refund, transfer, or compensation.

7. FORCE MAJEURE

7.1 The Company shall not be held liable for any failure or delay in performance due to events beyond reasonable control, including but not limited to:

Government restrictions, lockdowns, or legal orders
Natural disasters, pandemics, or emergencies

7.2 In such events, no refunds, transfers, or monetary compensation shall be provided. Any relief, including extensions, shall be at the sole discretion of the Company and shall not be construed as a right.

8. LIMITATION OF LIABILITY

8.1 The Company shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of opportunity, time, or fitness results

8.2 Maximum liability, if any, shall be limited strictly to the amount paid by the Member for the specific unused service, and even this shall be subject to this Policy.

9. MEMBER REPRESENTATION & WAIVER

9.1 The Member confirms that they:

Have read and fully understood this Policy
Voluntarily agree to all terms without coercion
Accept that services are time-bound and capacity-driven

9.2 The Member waives any right to dispute the terms on grounds of misunderstanding or non-awareness.

10. DISPUTE RESOLUTION & JURISDICTION

10.1 This Policy shall be governed by the laws of India.

10.2 Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of courts in Gautam Budh Nagar, Uttar Pradesh.

11. POLICY ENFORCEMENT

11.1 This Policy constitutes a binding agreement between the Member and the Company.

11.2 Any exception, waiver, or relaxation granted in a specific case shall:

Be at the sole discretion of the Company
Not constitute a precedent or ongoing obligation
12. CONTACT INFORMATION

For any queries:
Email: contact.shadowbox.fit@gmail.com
Phone: 08826479444